Privacy Policy for Stoyan Vapez Limited
Effective Date: 27 December 2024

1. Introduction
Stoyan Vapez Limited ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information in compliance with UK data protection laws.

2. Company Information

• Name: Stoyan Vapez Limited

• Company Number: 15783292

• Registered Address: 69 Dodgson Road, Preston, PR1 5HN, England

• Contact Email: support@stoyanvapez.com

• Contact Phone: 0330 133 3039

3. Information We Collect
We may collect and process the following personal data:

• Identity Data: Name, title, date of birth.

• Contact Data: Address, email, phone number.

• Transaction Data: Details of purchases, payment information.

• Technical Data: IP address, browser type and version, operating system, time zone, and other technology on the devices you use.

• Usage Data: Information about your visit to our website, including traffic data, location data, and other communication data.

• Marketing Data: Preferences for receiving marketing communications.

4. How We Collect Data
We collect data through:

• Direct Interactions: When you place an order, sign up for an account, or contact us.

• Automated Technologies: Cookies and other tracking technologies as you use our website.

• Third Parties: Payment processors, delivery companies, and analytics providers.

5. Legal Basis for Processing
We process your personal data under the following legal bases:

• Contractual Necessity: To fulfill orders and provide services.

• Legal Obligation: Compliance with UK laws and regulations.

• Legitimate Interests: For business improvements and fraud prevention.

• Consent: Where you have provided explicit consent (e.g., for marketing communications).

6. How We Use Your Data
We use your data for:

• Processing and delivering your orders.

• Managing your account.

• Sending service communications (e.g., order updates).

• Providing customer support.

• Improving our website and services.

• Complying with legal obligations.

• Marketing (where consent has been provided).

7. Sharing Your Data
We may share your personal data with:

• Service Providers: Payment processors, delivery companies, and IT service providers.

• Legal Authorities: Where required by law or to protect our legal rights.

• Business Transfers: In the event of a merger or sale.

8. International Data Transfers
If we transfer your data outside the UK or European Economic Area (EEA), we ensure equivalent data protection safeguards, such as using approved contractual clauses.

9. Data Security
We implement robust security measures to protect your personal data from unauthorized access, alteration, or disclosure.

10. Data Retention
We retain your data only as long as necessary for the purposes outlined in this policy or as required by law.

11. Your Rights
Under UK GDPR, you have the right to:

• Access: Request access to your personal data.

• Correction: Request corrections to inaccurate or incomplete data.

• Deletion: Request erasure of your personal data, subject to certain conditions.

• Restriction: Request restriction of processing in certain circumstances.

• Data Portability: Request transfer of your data to another service provider.

• Objection: Object to processing based on legitimate interests or direct marketing.

• Withdrawal of Consent: Withdraw consent at any time for processing based on consent.

To exercise your rights, contact us at support@stoyanvapez.com or call us at 0330 133 3039.

12. Cookies
We use cookies to enhance your experience. You can manage cookie preferences through your browser settings. For more details, see our Cookie Policy [link].

13. Marketing Communications
We only send marketing emails if you have opted in. You can unsubscribe at any time by clicking the "unsubscribe" link in our emails.

14. Children’s Data
Our website is not intended for individuals under 18. We do not knowingly collect data from minors.

15. Changes to This Policy
We may update this policy to reflect changes in laws or our business practices. The latest version will always be available on our website.

16. Contact Us
For questions or concerns about this Privacy Policy, contact us:

• Email: support@stoyanvapez.com

• Phone: 0330 133 3039

• Address: 69 Dodgson Road, Preston, PR1 5HN, England

17. Supervisory Authority
If you believe we have violated your rights, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: https://ico.org.uk

• Phone: 0303 123 1113

This Privacy Policy is effective as of 27 December 2024.